Terms of Service
1. Acceptance of Terms
Welcome to Assistra Virtual Assistants (“Company,” “we,” “our,” or “us”). By accessing our website at https://assistrava.com/ (the “Site”) or purchasing our virtual assistant services (the “Services”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy.
If you do not agree to these Terms, please do not use our Site or Services.
2. Description of Services
Assistra Virtual Assistants provides remote administrative, technical, and creative support services to businesses and individuals (“Clients”).
Scope: The specific duties, hours, and deliverables will be outlined in a separate Service Agreement or Proposal signed by the Client.
Modifications: We reserve the right to modify, suspend, or discontinue any part of our Services at any time without prior notice, though we will make reasonable efforts to notify active Clients of significant changes.
3. User Accounts and Responsibilities
To access certain features of the Site or to become a Client, you may be required to provide specific information.
Accuracy: You agree to provide accurate, current, and complete information during the registration or inquiry process.
Security: You are responsible for maintaining the confidentiality of your account credentials (if applicable) and for all activities that occur under your account.
Prohibited Use: You agree not to use our Services for any unlawful purpose, including but not limited to harassment, fraud, spamming, or the distribution of malware.
4. Payments and Billing
For Clients engaging our Services:
Invoicing: Services are billed according to the rates and schedule agreed upon in your Service Agreement.
Payment Methods: We accept payments via the methods specified on our invoices (e.g., Bank Transfer, Credit Card via third-party processors).
Late Payments: Failure to pay invoices by the due date may result in a suspension of Services until the balance is cleared.
Refunds: Refund policies are governed by the specific Service Agreement entered into at the start of the engagement. generally, services already rendered are non-refundable.
5. Intellectual Property Rights
Our Content: The content on this Site, including text, graphics, logos, and software, is the property of Assistra Virtual Assistants and is protected by copyright laws.
Client Deliverables: Unless otherwise specified in the Service Agreement, all work created by our Virtual Assistants specifically for a Client (Work for Hire) becomes the intellectual property of the Client upon full payment.
6. Confidentiality
We understand the sensitive nature of the data you share with us.
Our Commitment: We agree to keep all non-public information provided by the Client confidential and to use it solely for the purpose of performing the Services.
Client Obligation: You agree not to disclose our internal processes, pricing structures, or proprietary methodologies to third parties without our consent.
7. Independent Contractor Status
Assistra Virtual Assistants operates as an independent contractor. Nothing in these Terms or any Service Agreement shall be construed to create a partnership, joint venture, employment, or agency relationship between the Client and the Company.
8. Limitation of Liability
To the fullest extent permitted by law, Assistra Virtual Assistants shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
Your access to or use of (or inability to access or use) the Site or Services;
Any conduct or content of any third party on the Site;
Any unauthorized access, use, or alteration of your transmissions or content.
9. Indemnification
You agree to indemnify and hold harmless Assistra Virtual Assistants, its affiliates, officers, agents, and employees from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Services or your violation of these Terms.
10. Termination
By You: You may stop using the Site at any time. Termination of Services is governed by the notice period specified in your Service Agreement (typically 15 or 30 days).
By Us: We reserve the right to terminate or suspend your access to the Site or Services immediately, without prior notice, for any breach of these Terms.
11. Governing Law
These Terms shall be governed and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Services shall be resolved in the courts located in Davao City, Philippines.
12. Contact Information
If you have any questions about these Terms, please contact us at:
Assistra Virtual Assistants
Email: team@assistrava.com
Phone: +1 (410) 584-3610
Address: Davao City, Philippines