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Privacy Policy

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Last Updated: December 18, 2025

1. Introduction

Welcome to Assistra Virtual Assistants (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you visit our website https://assistrava.com/ or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Website (such as applying for a job), or otherwise when you contact us.

A. Personal Information Provided by You

  • Contact Data: Name, email address, phone number, and business name.

  • Recruitment Data: If you apply for a position via our Careers page, we collect your resume/CV, portfolio links, employment history, and other relevant qualifications.

  • Billing Data: If you become a client, we may collect payment information (processed securely through third-party payment processors; we do not store credit card details on our servers).

B. Information Automatically Collected

  • Usage Data: We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and location.

3. How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

  • To Provide Services: To manage your account, coordinate Virtual Assistant services, and process payments.

  • To Process Job Applications: To evaluate candidates for open positions (Administrative VA, Social Media VA, etc.) and communicate regarding the hiring process.

  • To Communicate: To send you administrative information, service updates, and marketing communications (which you can opt-out of at any time)

  • To Improve Our Website: To analyze trends and usage patterns to better understand user behavior and improve our interface.

     

4. Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We may share information only in the following situations:

  • Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., email delivery services, payment processors, or project management tools).

  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or a judicial proceeding.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

  • Essential Cookies: Necessary for the website to function.

  • Analytics Cookies: Help us understand how visitors interact with the website.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

  • Client Data: Retained for the duration of the service agreement plus a standard period for tax/legal records.

  • Applicant Data: Resumes may be kept on file for future openings unless you request deletion.

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Correction: Request that we correct inaccurate or incomplete data.

  • Right to Deletion: Request that we erase your personal data (“Right to be Forgotten”).

  • Right to Opt-Out: Unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the emails we send.

     

To exercise these rights, please contact us using the information in Section 10.

 

9. Third-Party Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

10. Contact Us

If you have questions or comments about this policy, you may contact us at:

Assistra Virtual Assistants